MANAGEMENT CONSULTING

 

 

 

I can work with you on a project basis to clarify where you want to go with your organization and how it fits into the marketplace.  This can include an assessment of your mission/purpose, brand, customer profile, messaging, marketing, operational efficiency, financial structure, and the ability to weather challenges.

 

Strategic Planning

Why, How, What

  • Putting the pieces where they belong.

Mission Tune Up

  • Is your organization really meeting your customer’s needs?
  • Is your organization really carrying out its mission?
  • Does your mission reflect what the organization has become?

Activating Your Plan

  • What is the road map to getting these words turned into actions that will change lives?

Maximizing What You Have

  • What should you start doing?  What should you stop doing?

Capacity Building

Operating Staff Development

  • Full-time, part-time, contractors, and volunteers.  What is the right mix and who should be doing what?
  • Does anyone know where the instructions went?
  • Can a robot do this?

Customer Development

  • Your customer is not everyone, so who is it?
  • Steppingstones – How to move your first-time customer to a regular customer.

Marketing Development

  • Understanding the 3Ms – Market, Message, Media.
  • The customer sales journey.
  • How much is my product worth?

Board Development

  • Defining the role of the Board.
  • Who does what and why I should care?
  • Are you meetings effective?

Fundraising Development

  • Listen, don’t ask.
  • Build support for passion, not needs. 

Operational Tune-up

Do your finances tell the story of your company?

  • Make sure your numbers add up to what you are selling.  

How do we get things done and can we do better?

  • Tune up your planning, daily, and quality control processes. 

Who does what and why should I care?

  • If it’s everyone’s job, then it’s no one’s job.

Overwhelmed?

  • Maybe you are doing a lot of the wrong work.

Am I getting the most from my assets?

How to build a culture of continuous improvement. 

Venue Operations and Programming

Are you renovating or building a new venue and looking to explore better ways of running it? 

Are you looking to program the building differently and need some help in getting started?

  • Assessment of operating and programming goals.
  • Development of best practices for rental, community use, and internal use.
  • Guidance on booking and touring expectations and process.
  • Guidance on defining the qualities and responsibilities needed for the staff to run your new venue.

Let me know how I can help you by filling out my contact form or emailing me at john@resilientstage.com